In this case, with this woman, it was length that was the issue. Lack of it to be quite pointed. Same old story, right ! Lack of length on my end of things was accompanied by an abusive harangue with more than a touch of entitlement from the shorted party. Poor wee thing, laboring under the impression that a verbal assault leads to improved performance. A cheap victory maybe, but that is all.
This phone call that almost queered an other wise good day had an interesting provenance, stemming from a generously discounted bunch of Casa Blaca Lilies some weeks ago. In the many changes we make on a daily basis to the dynamic pages on Flowerbud it had escaped all our attentions that the estimation of size for Casa Blanca was in fact an image dating back to inception and therefore had not, or rather could not keep up…with updates. It also harkened back to the days that we shipped a far longer box than can be afforded on FedEx these days thus leading to a longer stem at times. One should note here that overly long stems have a propensity to droop, especially on large budded varieties such as Casa Blanca.
In this time and space we inhabit as a company the oversight left me wide open to those that would take advantage. As it turns out there was just the one in what must have been years (It is fully rectified now) but was she ever sour at being “shorted” the all important couple of inches. Naturally you understand that the missing inches automatically led to a host of other nit picking complaints ranging from dirt to small buds at the stem ends. However it was plain to deduce that the flowers had been enjoyed regardless. Nothing like kicking the dog when he’s down.
Customer service at Flowerbud had already been dealt a tongue lashing from My Lady Frustrated and I was caught flat footed when the call came to roost with me, one normally equiped with reasonable coping skills. Faced with such vitriol and cheap skate virtues I came up short…again, when faced at the very climax of the discussion with my scofflaw self, violating the trades description act, false advertising and all other manner of sordid and nefarious activities stemming from running Flowerbud.
The end result ,to my chagrin was that with tail semi tucked between legs and a refund instituted I could not wait to get off the phone to try and reclaim some of the day by talking to someone more pleasant. It doesn’t even take the fingers of one hand to count my losses to people that are little more than cheats. This one got me though and got to me at the same time. I still am thinking of what better to do when faced with missing inches … as a refund merely satisfies the one party.